Shipping Information
We operate on a 5-10 business day lead time based on the time of year. You have the option to choose your preferred pick-up/delivery date upon check-out. We will do our very best to accommodate this request. If this is a time sensitive order please call us at 416.882.1535 to discuss.
Succulent Chocolate is not liable for delay of shipment due to natural disasters, shipping carrier delays that are caused by weather, labor disputes, refusal of package, and incorrect shipping information. Please provide a street address as we do not ship to P.O. Boxes. Ensure all the necessary shipping and billing information is provided. We are not responsible for errors/misprints in the information provided to us.
We offer three shipping options:
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Pick up: You can pick up your order from our Chocolate Lab located at 501 Rowntree Dairy Rd Unit 3 Vaughan, Ontario, during our business hours of 8:30am-4:30pm. All orders will be ready for pick up/delivery by 9:00am on the day you selected at check out. You will receive an email from Shopify indicating that your order is ready for pick up. Please check your junk mail as this email is coming from a Shopify email address.
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Local Courier: Will deliver your order between 9am & 6pm Monday-Friday. They can not guarantee the time the package is delivered. Please ensure someone is available to receive the package. If not they will leave the package at the door.
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Fedex: Will will use Fedex for all locations outside of our local courier zones.
Shipping Zones & Rates
| Shipping Zones | Order Value $300-$400 | Order Value $400-$800 | Order Value $800+ |
| Local Courier: Zone 1 | $35.00 | $45.00 | $55.00 |
| Local Courier: Zone 2 | $50.00 | $60.00 | $70.00 |
| Local Courier: Zone 3 | $70.00 | $80.00 | $90.00 |
| Fedex: Outside Local Zones in Ontario | $40.00 | $50.00 | $60.00 |
| Fedex: Outside of Ontario | $50.00 | $60.00 | $70.00 |
Shipping rates subject to change without notice
Weather & Summer Shipping
Our product requires special handling during warmer months as chocolate has the potential to melt at 20 degrees Celsius. We take the extra steps to guarantee your chocolates arrive in a manner that will ensure food safety and preserve the quality. We provide frozen "cold packs" inside the shipping box to protect the integrity of the products. It is required to ship your order to a business address, so they’re not left outside.
Succulent Chocolates is not responsible for melted products, but we do want you to be happy! Email us at hello@succulentchocolates.com or contact us via phone (416)-882-1535. We are known for our super fantastic customer service!
Refund Policy
At Succulent Chocolates, all of our products are hand-crafted in small batches and we stand behind its quality. We take the extra precautions necessary to properly protect the products for shipping. If any products arrive broken/melted please email us at orders@succulentchocolates.com with a photo of the product. We will provide you a credit for 50% of the product value to be applied to your next order.
All sales are final. We are always looking for ways to improve, if you are not satisfied with your order please let us know by emailing us at hello@succulentchocolates.com or via phone at (416)-882-1535.
Storage Information
Our products are kept best in a cool, dark environment away from a heating source (sun, heating vent etc.). They do not need to be refrigerated.
All bonbon products will be shipped frozen.